Browse Help Topics
Find answers to our most frequently asked questions
Getting Started
- What is the Thumbplay subscription service and how does it work?
- How do I sign up?
- How do I find the ringtone/graphic/game I'm looking for?
- What's the difference between a Poly Ringtone and a Realtone?
- Can I preview a ringtone before I download it?
Download Help
- Will it work on my phone?
- I got a new phone, how do I re-download everything without getting charged?
- How do I download content to my phone?
- I am having trouble downloading, can you help me?
Account Information
- How do I sign in to my account?
- How do I change my account information and settings?
- How do I change my password?
- How do I change my email preferences?
- How do I update my email address?
- How do I cancel my subscription?
- How do you protect my Privacy & Security?
- How do I block a minor from signing up for an account?
Text Fun Help
- How do I sign up for Text Services?
- What are the requirements to receive Text Services?
- Which carriers support Text Services?
- How to Pay for Text Services?
- How do I get help with Text Services?
- How do I cancel my Text Service subscription?
Share FAQ’s
- What is Thumbplay Share?
- Does it cost anything to join Thumbplay Share?
- How do I create an account?
- How do I create a profile?
- How do I upload photos and videos?
- How do I set my primary photo?
- How do I send my photos and videos to other people?
- Does it cost money to send a photo to a friend?
- How do I add a friend?
- How do I edit my profile?
- How do I view my photos and videos?
- How do I leave a comment?
- What if I don't like what someone wrote on my comment board, or something I've left for others?
- What if I see inappropriate photos or videos on the site?
- Are there more features on the way?
