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Getting Started
< Back4) It's not working, what do I do?
1) Do you have a data plan?
A data plan means that you have the Internet enabled on your phone. You need to have a data plan to use Thumbplay's services. If you do not, contact your carrier to activate your data plan.
Each carrier brands their data plans differently. Here are the names of data plans from these popular carriers:
Verizon Wireless – Mobile Web
AT&T – MediaNet
T Mobile – T Zones / TMobileWeb
Sprint – Power Vision
2) Did you try resending to your phone? It's easy!
Click the send button next to your ringtone in your locker. Access your locker by clicking the MyLocker Tab on the top right hand side of Thumbplay.com
3) Where did it go?
Downloaded your ringtone but can't find it?
Depending on your carrier, where your content was sent may vary. Your device may have more than one inbox. Be sure to check the following:
Inbox
Browse Messages
Push Inbox
Fun Box
Service Inbox
Once downloaded check your media folders for content.
Need further assistance?
Call 1-877-848-6299 - (1-877-THUMB-99)
Related Topics
How do I download ringtones or other mobile content?
How do I sign in to my account?
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